Skip to content
Fast & Free Delivery Over $45

FAQs

Login + Account

How do I sign up for the rewards program?

+

To join our Plant Power Points rewards program, create an account by entering your name, email, and password. It’s free to join and once signed in, you will automatically be signed up to receive emails with insider access to sales, promotions, and reward updates. If you currently have an account or email subscription with us, you have already been enrolled in our rewards program - so you can sign-in and learn how to begin earning points!

Why should I become a rewards member?

+

Our Plant Power Points Rewards program is a tiered program that allows you to earn perks the more you enjoy our herbal products. You’ll receive reward points for each purchase - that can then be redeemed towards the cost of future purchases. You can also earn points for sharing with friends, following Traditional Medicinals on social media, leaving product reviews, and more.

I already have an account. Do I need to create a new one to earn rewards?

+

If you already have an active account on our website, we’ve got you covered! You were automatically enrolled in our rewards program and can begind earning points on future purchases. That said, if you have more than one customer account with us, please note that you’ll need to pick one account to continue.

Where can I find all of my rewards account information?

+

You can access all your information by logging into the rewards page - which is your roadmap to viewing all your points and perks.

Will I receive points for purchases I made prior to creating my rewards account?

+

No, you will not earn points on previous purchases. To begin earning points, sign in to your account and start earning points right away by following the steps “Way to Earn Points” and make a purchase of your favorite herbal items!

Does it cost anything to begin earning points?

+

Nope! It will always be free to join our rewards program.

Can rewards points be used with other promotional discounts?

+

No. Rewards points cannot be used with other promotional discounts when placing an order.

Earning + Redeeming

How do I redeem my points?

+

To redeem your Plant Power Points, log into the rewards page and scroll to where it says ‘Harvest my Points’. From there, select the amount you want to trade in and copy + paste the code on the checkout page. Please note, the minimum amount of points you can redeem is 100 points.

How do points convert to dollars?

+

100 points equals $5.00. We have 3 different rewards tiers. As you grow from the Seedling tier, into the Sprout tier, and then into the Full Bloom tier, you will earn points at a faster rate. See above to learn more about each tier.

Is there a limit to how many points I can earn?

+

Nope! For every purchase, you will always earn more points by shopping our website.

Is there a limit to how many rewards points I can use per order?

+

Yes, there's a reward redemption limit of 400 points ($20 off) per order.

Can I return my order if I redeemed rewards points for a discount?

+

You can return your order, but you would not receive the points back from the rewards discount you redeemed. The amount of points you might earn from what you spent on the purchase post-discount will also be adjusted to reflect how much you ended up spending post-return. For example, if you use a $5 coupon (that you traded 100 points for) towards a $10 purchase that you decide to return, the $5 balance charged to your payment method will be refunded on your credit card but the 100 points that you earned would be deducted. The 100 points that you traded for the $5 discount would not be returned.

I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

+

If you return a purchase that bumped you up into a higher tier but ultimately decide to return it, you will return to your original tier.

Do points expire?

+

Yes, points will expire 12 months after you initially earned the points. For example, if you made an account on May 1, 2023, you would earn 50 points. You would then have 12 months to use those points, before they expire on May 1, 2024.

VIP Program

How is my VIP tier determined?

+

Your tier is determined by the amount you spend in a rolling 12-month period that resets every time you earn your way into a new tier. You are automatically enrolled in our Member tier upon making your first purchase or creating an account. In order to reach our sprout tier, you must spend at least $150 within 12 months. In order to reach full bloom, you must spend $250. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to level up! As you grow in tiers, you will retain all benefits from your previous tier.

How do I know which rewards tier I am currently in?

+

When you are signed into your account, your rewards homepage will list all of the rewards tiers. Your current tier and perks will be highlighted above the tier box.

Tier expiration

+

You are automatically enrolled as a seedling upon making your first purchase or creating an account. In order to reach sprout, you must spend at least $150 within 12 months. In order to reach full bloom level, you must spend $250. Once you earn your way into a new tier, you have 12 months to spend that same amount to keep your tier or you can keep spending to level up!

Checkout

How do I redeem my points at check out?

+

To redeem your Plant Power Points, log into the rewards page and scroll to where it says ‘Harvest my Points’. From there, select the amount you want to trade in and copy + paste the code on the checkout page. Please note, the minimum amount of points you can redeem is 100 points.

Additional Questions

Will I receive an email update when new reward points are added?

+

While you will not receive a rewards email every time you make a purchase, you will receive emails when you gain points for items like making your account, your birthday and beyond! A notification will come through when your points have built up to a redeemable coupon. However, at any point in time, you can review points on your rewards profile

Do my rewards points show-up immediately?

+

Your rewards will show up immediately on your account. You can check your points by clicking 'Harvest my Points' on the rewards page.