Jobs at Traditional Medicinals®
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Looking to work at a pioneering, independent, mission-driven, plant lover’s paradise?

Company Background

Traditional Medicinals® (TM) is a growing, financially sound, 43 year old herbal wellness company based in Rohnert Park, CA (Sonoma County). TM manufactures 59 varieties of herbal, medicinal tea in its solar powered Sebastopol, CA manufacturing facility. Traditional Medicinals® is proud to be the number one medicinal, organic, and fair trade herbal tea company in North America. In 1974 TM pioneered the herbal medicinal tea category and over the years has grown to become the fifth largest bagged tea company in the US. Its products are distributed nationally across 70,000 retail outlets in North America in all channels from health and natural foods stores (Whole Foods), to every major grocery chain, to mass market retailers (Target & Walmart), and drug stores (CVS, Walgreens, Rite Aid).

TM is an independent, intensely mission driven company with a planning horizon extending beyond the next generation. For 43 years the Company has been a pioneer in an emerging social business model. The Company purchases 107 different herbs from 37 different countries on six continents. The company invests over $1.0MM annually in these herbal growing communities on community engagement projects. Today, over 1,000 children attend a TM school in India where the Company has built the building, supplied the teachers, daily hot meals, uniforms, and a bike to get there. TM was recently recognized as one of the top 10% of all Benefit (B) Corporations in the world. The concept of a triple bottom line, focusing on people, planet, & profit, is part of the Company’s mission and the basis for its success over the past 43 years.

We have a manufacturing and warehousing operation based in Sebastopol, CA, which is 65 miles north of San Francisco, and a beautiful new office in Rohnert Park, CA which lies 45 miles north of San Francisco in the center of scenic Sonoma County.

Job Opening(s):

Quality Assurance Manager

Health, Safety and Training Coordinator

Consumer Response Specialist

Social Media Specialist
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Title: Quality Assurance Manager
Department: Quality Assurance
Reports to: Director of QA/QC

Summary: The Quality Assurance Manager is responsible for managing daily operations of the Quality Assurance department, setting and communicating priorities to staff, and supporting daily operations of Quality Control and Production departments.

 

Basic Duties Include:

  • Ensures continuous improvement and effectiveness of the quality management system
  • Develops quality assurance plans by conducting GMP internal audits
  • Prepares quality documentation and reports
  • Member of site development group with primary responsibility for quality recommendations regarding laboratory and factory design
  • Hire, manage, and develop Quality Assurance staff and to support the company’s goals and objectives. Conduct employee performance evaluations; assist in setting goals and objectives in alignment with the overall company goals and objectives

Detailed Duties Include:

  • Provide oversight and input into the relevant quality systems and standards including: change control, documentation systems, Quality procedures, standards, and policies, product complaint management, internal and external audit programs, CAPAs Corrective Action and Preventative Action, Material Review Boards, and Vendor Risk Management
  • Routinely review the GAP analysis resulted from internal audit and address compliances with appropriate team members
  • Manage final review and approval of Master Batch Records, Manufacturing Batch Records, Product Release, SOPs, Change Control Documentation, Audit Reports, Validation Documentation, Product Specifications, R&D Testing Protocols, and Supplier Qualifications
  • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
  • Support and participate in the Company’s project teams and assist with project scheduling to assure that timelines and deadlines are met efficiently and economically
  • Provide regular updates and recommendations to VP of Technical Services regarding the status of quality objectives, projects, and goals
  • Develop and conduct appropriate cGMP 21 CFR part 111 training and compliance for all levels of personnel involved in the manufacturing and release of raw materials and final product
  • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
  • Collect, analyze and summarize information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. Ensure accurate response and documentation of non-conformances and the implementation of appropriate corrective action plans
  • Manage third party inspections and audits, including regulatory inspections, findings and follow-up

Other Knowledge, Skills and Abilities:

  • Strong knowledge of CFR 111 is required
  • Excellent verbal and written communication skills
  • Demonstrated ability to manage and develop quality staff
  • Knowledge of statistical analysis is required
  • Proficient in MS Office application
  • Knowledge of Quality Management System is desirable

Education:

  • BS in scientific discipline, graduate degree preferred

Experience:

  • Minimum 7 years progressive responsibility in pharmaceutical or dietary supplement industry in a QA leadership role

Application Process:

If you are interested in the position, please email your resume and application to RECRUITING@TRADMED.COM.

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Title: Health, Safety and Training Coordinator
Department: Operations
Reports to: Director of Manufacturing

Summary: This position is responsible for the planning, establishing, implementing, and maintenance of a variety of health, safety, environmental and training programs to ensure the highest possible degree of safety for employees. The successful candidate will be a self-starting leader who enjoys the challenges of daily involvement with an operation and maintenance team. Key Responsibilities include but are not limited to:
(not in order of importance)

 

Basic Duties Include:

  • Ensures that federal, state and local laws, regulations, rules and codes are observed.
  • Manages OSHA record keeping and reporting requirements.
  • In partnership with HR team, conducts and documents new employee safety training.
  • Develops and administers safety incentive award programs.
  • Represents TM in dealings with loss control consultants, staffing agencies, OSHA and other safety related regulatory agencies.
  • Conducts fire drills and emergency evacuations for all facilities.
  • Responds to employee suggestions concerning safety matters.
  • Assists employees with ergonomic needs, schedules ergonomic evaluations and follows up on recommendations.
  • Communicates WC loss prevention information and program status to management on a regular basis and works through management to accomplish risk-mitigation goals.
  • In partnership with HR and management, develops and implements emergency action plan and crisis management program.
  • Must work in a safe manner and comply with all health, safety, security and emergency requirements that are communicated, whether established by manager, by the company or by law.
  • Must comply with all Company policies communicated through your Employee Manual, trainings, notice boards or other postings, or by a member of management.
  • Utilize new technology and Lean manufacturing principles and processes available to maximize safety.
  • Maintain the IIPP and Safety Manual and develop site-specific policies.
  • Establishes companywide procedures for maintaining up-to-date SDS manuals.
  • Monitor, revise, and implement ongoing updates in safety regulations and reporting by working closely with legal.
  • Produce monthly metrics reports and report results at the monthly meeting.
  • Purchase all safety supplies, products or training items required.
  • Provide leadership and participation in monthly Safety Committee meetings.
  • Work with the Process Engineer on the development and maintenance of the operator training program.
  • Attends cross-functional meetings as needed.
  • Must have a flexible schedule in order to work different shifts as required and to work weekends to support operation in a 24/7 facility.
  • Other duties as assigned.

Detailed Duties Include:

  • Maintains thorough knowledge of OSHA regulations; maintains up-to-date knowledge of safety codes and regulations; distributes and/or posts new or revised safety standards that affect the company.
  • Ensures that all incidents are promptly and correctly reported, investigated and effective measures are taken to prevent reoccurrence. Reports accidents to HR.
  • Develops and maintains a proactive Return to Work Program; coordinates with appropriate supervisors/managers and insurance representatives to identify and develop suitable temporary limited-duty assignments for injured employees to perform during the recovery process.
  • Recognizes safety training needs; develops and coordinates training programs designed to instruct employees in general safe-work practices, plus specific instruction with regard to hazards that are unique to any job assignment. Ensures compliance with OSHA required training.
  • Conducts weekly/monthly, safety audits, including machine guarding, fall protection compliance, employee safety observations and gap assessments; coordinates with Operations team to ensure that JSAs (Job Safety Analyses) are completed prior to commissioning of new equipment, or changes to existing equipment or procedures.
  • Reviews and analyzes all data related to work related accidents, incidents and near misses; determines problem areas and corrective actions; assists with on-site investigations of incident/accidents.
  • Develop controls for identified hazards; coordinates the implementation of controls from result of hazard analysis. Measures and evaluates the effectiveness of the hazard control system, policies, and procedures and recommends changes that reflect improved opportunities to eliminate work-place accidents (ie. noise monitoring and hearing conservation, confined space entry and personal protective equipment requirements).
  • Must comply with Good Manufacturing Practices (GMPs), Standard Operating Procedures (SOP), and any/all established processes, whether established by manager, by the company or by law, as well as assist with the communication, training, and enforcement of these.

Other Knowledge, Skills and Abilities:

  • Possess a high level of technical expertise, ability to apply skills to continuous process improvement while maintaining maximum levels of safety.
  • Comprehensive and current knowledge of federal, state, and local laws governing safety rules and regulations.
  • Knowledge of current GMPs
  • Certified First Aid/CPR
  • Bilingual, English/Spanish a plus
  • Ability to build trust and confidence with employees at all levels; be understanding of diverse personalities; maintain a high level of confidentiality
  • Ability to convey ideas clearly and concisely with all employees at all levels in English and Spanish, in both written and verbal communications, and to act as a key team player within TM or Operations Department’s management staff
  • Ability to communicate effectively both written and verbally, with all employees, inspectors and auditors, vendors, and certifying agencies
  • Strong organizational, problem-solving, and analytical skills
  • Advanced knowledge of Microsoft Office, Excel, PowerPoint, Outlook Calendar
  • Ability to troubleshoot problems related to your area of responsibility
  • Ability to work calmly under pressure and use sound judgment to make quality decisions
  • Ability to perform with a high level of professionalism in a dynamic diverse environment
  • Ability to develop and guide teams with a positive disposition and high quality work ethic
  • Must be organized, flexible and enjoy the challenges of a diverse team and programs
  • Must possess strong listening skills and a strong attention to detail
  • Must be self-motivated
  • Willingness to help in urgent situations and participate in company, team and community building events
  • Schedule flexibility – Due to business needs, priorities and/or schedule may change

Education:

  • Bachelor’s degree with a minimum of 5-years related experience in safety, environmental, health and employee training management role in food manufacturing.

Experience:

  • Professional designation of Certified Safety Professional (CSP), and/or Certified Industrial Hygienist (CIH), preferred but not required.
  • Physical Requirements:
    Able to stand/walk/sit for long periods of time
  • Able to work in a warehouse and office environment

Application Process:

If you are interested in the position, please email your resume and application to RECRUITING@TRADMED.COM.

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Title: Consumer Response Specialist
Department: Marketing
Reports to: Consumer Response Manager

Summary: Traditional Medicinals is seeking a consumer engagement star, a team player who enjoys interacting with consumers. You should be a natural born social creature, both online and offline, with a natural curiosity about consumers and an ability to drive interactions with them, whether happy or unhappy, to a positive ending. We’re looking for a talented and enthusiastic person to join our team and help drive our consumer response efforts as an important face of the Traditional Medicinals brand. With a large and growing social media community, including a 1,700,000 Facebook fans and 110,000 Instagram followers, and increased consumer interactions, we need an internal resource to interact with our consumer base to provide timely response and a positive outcome. In this role, you will work for the Consumer Response Manager and partner with a peer Consumer Response Specialist.

 

Basic Duties Include:

  • Provide high-level customer service in response to all consumer inquiries by utilizing excellent, in-depth knowledge of company products and procedures. Respond to consumer comments and questions ensuring that each response is consistent with the TM brand voice and is legally compliant.
  • Monitor in-bound consumer inquiries and comments (telephone, snail mail, email, tm.com and social media channels) and respond in a way that provides a high level of customer satisfaction.
  • Develop knowledge and expertise about TM’s product details.
  • Provide ad hoc administrative support to the Marketing and Sales Support teams.
  • Contribute to nurturing and growing our existing Facebook, Twitter, Pinterest and Instagram communities.
  • Scan the social media landscape to provide insight into consumer and community behavior.

Detailed Duties Include:

  • As required, maintain records of consumer interactions and transactions, accurately recording details of inquiries, complaints, or comments, and documents actions taken in the consumer database (CRS).
  • Refer unresolved consumer grievances to designated departments for further investigation.
  • Craft social media posts and collaborate on social developments.
  • Discover and engage potential influencers.
  • Evaluate and engage with online reviews.

Other Knowledge, Skills and Abilities:

  • Knowledge and use of social media communications platforms such as Facebook, Pinterest, Twitter, and Instagram.
  • Exceptional attention to detail.
  • Positive attitude, able to make satisfied and unsatisfied consumers think, “I’m glad I contacted them!” Able to maintain composure under difficult circumstances and effectively deal with angry or upset consumers.
  • Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements and scheduling needs. This position will require flexibility to monitor social media on evenings and weekends.
  • Knowledge and curiosity about herbs and plants a big plus.
  • Excellent verbal and written communication skills. DSHEA experience is a plus.
  • Ability and willingness to participate in work-related training, seminars or travel as required by the company.
  • Desire to proactively improve processes, incorporating on-the-job observations to identify areas of opportunity.
  • Proficiency in Microsoft Outlook, Word and Excel.

Education:

  • High school diploma required; Bachelor’s degree a plus.

Experience:

  • Two or more years of related professional customer service experience, including written responses and telephone communication; or any equivalent combination of education, experience, and training.
  • Experience using a customer data base (CRS) a plus, as is experience working on a consumer brand.

Application Process:

If you are interested in the position, please email your resume and application to RECRUITING@TRADMED.COM.

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Title: Social Media Specialist
Department: Marketing
Reports to: Director of Marketing

The Opportunity
We’re looking for a talented and enthusiastic person to join our team and help drive our community building efforts as an important face of the Traditional Medicinals brand to consumers. Traditional Medicinals has a large and growing social media community, including a 1,700,000 Facebook fans and 110,000 Instagram followers and a desire to have a stronger Pinterest and LinkedIn presence. We need an internal resource to interact with, nurture and grow these communities providing content recommendations and coordinating copy/image development and publishing. The Plant Power Journal is a driving content marketing force that we support across social and use to reach out to new consumers. Under the direction Director of Marketing, the candidate selected for this position will play an important role as the voice of the TM brand to a large, engaged and growing consumer base.

Responsibilities

Social media community development (70%)

  • Nurture and grow our existing Facebook, Instagram, Pinterest, Twitter and LinkedIn communities
  • Work with marketing team and agency to devise social media content plan, develop social content, then post, monitor and evaluate lead development of educational and engaging monthly social media calendars and contribute to review / development of monthly social ad plan
  • Creatively execute established social media strategies and recommend strategic evolution as needed
  • Moderate and respond to fan posts as needed
  • Work with marketing team and agencies to evaluate opportunities for the brand in other social channels
  • Become an expert in and champion for TM’s unique brand voice
  • Ensure content is in compliance with DSHEA
  • Serve as the expert voice on the team for social media developments, changes in tools. Provide thought leadership to the team
  • Establish connections with social media companies
  • Analyze the performance of social and recommend changes for optimization
  • Publish a quarterly presentation to the company on consumer interactions

Plant Power Journal content marketing plan, coordination and execution (30%)

  • Support Director on the development of a content plan, identifying articles, recipes, and relevant stories, in partnership with marketing team and agency
  • Coordinate Plant Power Journal content development and manage communications between Marketing, R&D, L&R and agency
  • Manage and coordinate photoshoots
  • Author Plant Power Journal articles
    Translate articles into social media posts / ads

Qualifications

  • 2+ years’ experience in social media and community management, preferably with large, active communities. Broad experience including social advertising, content development, community management
  • Experience in content marketing / brand publishing, from strategy through to execution. Familiarity with pre-production planning and print shoots
  • Knowledge and use of social media communications platforms such as Facebook, Pinterest, Twitter, Instagram, and monitoring platforms such as Sprout Social
  • Proficient in developing, executing, tracking and gleaning insight from consumer interaction and social media metrics, i.e. advertising, page views, community activity, and offline activity
  • Strong writing, communication and story-telling skills. Copywriting experience a plus
  • Exceptional attention to detail
  • Positive attitude, able to make satisfied and unsatisfied consumers think, “I’m glad I contacted them!”
  • An ambition to connect people to the power of plants; we’re looking for a plant person, someone who understands the world of plants and people who love them
  • As needed, flexibility to monitor social media on evenings and weekends

Application Process:

If you are interested in the position, please email your resume and application to RECRUITING@TRADMED.COM.

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