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Frequently Asked Questions

Want to learn more about our products? You’ll find some answers in the FAQ below, and don’t hesitate to Contact Us if you’re not finding the information you need! For questions related to our online store, please visit here.

 

About our Products:

Where are your herbs grown?
Are your products organic?
Do any of your products contain genetically modified components (GMOs)?
Do your teas contain gluten?
What allergens are your products free of?
Are your products vegan or vegetarian?
Do you test your products for chemicals and heavy metals?
Do any of your products contain artificial or natural flavors?
 

Directions for Use:

Can I use your teas every day?
Why do your teas have longer steeping times?
Why am I supposed to cover the cup?
 

Safety:

Can children use your teas?
Are your teas safe for pregnant or breastfeeding moms?
I take a medication – could it interact with the herbs in your tea?
 

About our Packaging:

What are your tea bags made of?
Are your tea bags bleached?
Why are all your tea bags individually wrapped and sealed?
Are your tea bag wrappers compostable/recyclable?
 

Business Inquiries:

Where can I purchase your products locally?
I am interested in becoming a retailer of your products; how do I buy your teas at wholesale?
I’d love to come and visit your facility. Do you offer tours?
Do you offer coupons or discounts?

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About our Products


Where are your herbs grown?

Our pursuit of sourcing some of the highest quality botanical ingredients available leads us to 35 countries and 6 continents around the world! Our sourcing partners range from the remote, FairWild-certified licorice plains of southern Kazakhstan to idyllic Trout Lake, Washington, where some of the world’s best organic echinacea and peppermint grow. For more information on our sustainable sourcing program, visit here.


Are your products organic?

We recognize the importance of organic agriculture, organic wild collection, and non-GMO (Genetically Modified Organism) crops, and that’s why we’ve been committed to sustainable sourcing for over four decades. The vast majority of our products are certified organic and can be identified by the USDA organic logo on the front of the packaging. If a product contains a non-organic ingredient, it will be listed on the supplement facts panel along with the total percentage of organic ingredients in the formula.


Do any of your products contain genetically modified components (GMOs)?

We strongly stand against genetically modified food, and are proud to state that 100% of our products are Non-GMO Project Verified.


Do your teas contain gluten?

While we don’t make any gluten free label claims, and don’t actively test our products for gluten, we take precautions to prevent gluten cross-contamination. All of our ingredients – including the tea bags and packaging – are naturally gluten free and we do not process gluten ingredients in our dietary supplement manufacturing facility. In order to prevent cross-contamination before the herbs enter our facility, we actively maintain allergen policies with all of our suppliers.


What allergens are your products free of?

We do not use any ingredients that contain dairy, meat, tree nuts, peanuts, wheat, corn, or soy in any of our tea products. Our Mother’s Milk Chocolate Fruit & Nut and Honey Cashew Crisp bars contain tree nuts (cashews & almonds) and soy. We practice Good Manufacturing Practices to ensure the proper identification of each ingredient and in order to prevent cross-contamination before the herbs enter our facility, we actively maintain allergen policies with all of our suppliers.

For all of our products, please refer to the packaging where we list potential allergen information if applicable.


Are your products vegan or vegetarian?

Yes, all of our products are vegan with exception to our Mother’s Milk Chocolate, Fruit & Nut and Honey Cashew Crisp Bars which both contain honey.


Do you test your products for chemicals and heavy metals?

All of our products and their herbal ingredients undergo rigorous testing to ensure the proper identity and quality of the ingredients along with tests for heavy metals and microbial contaminants. Additionally, we work closely with our producers (the people who grow or sustainably collect herbs for us) and others handling our herbs to ensure that the herbs are carefully grown and handled in clean environments.


Do any of your products contain artificial or natural flavors?

No – the plants do the talking in our teas. We do not add artificial or natural flavors to our product, and we prefer to balance an herbal formula’s taste profile using other complementary herbs or their essential oils, because it is important to experience the true taste of the herbs for best results.
 

Directions for Use


Can I use your teas every day?

Most of our teas are formulated for daily enjoyment! For a few of our teas, we suggest that you take a break every few weeks and then reintroduce the herbs. We recommend to check the package for dosage, duration of use and safety information.


Why do your teas have longer steeping times?

We believe that to brew well is to be well. In order to experience the full power of the plants, our herbal blends generally require 5-15 minutes of steeping. This longer steeping time allows for the beneficial components in the herbs to be extracted into the water – yielding a complete and balanced tea infusion!

To prepare a smaller dose of tea, don’t use a shorter steeping time. Instead, brew a full cup of tea as directed but only drink a portion of the tea. This method ensures that you receive the full benefit of our teas. For more info, check out our article: How to Brew the Perfect Cup of Tea.


Why am I supposed to cover the cup?

The act of covering your tea maintains warmer steeping temperatures which helps the herbs better extract into the water and ensures that the beneficial essential oils stay within your cup.

 

Safety


Can children use your teas?

All of our products are formulated for adult bodies and we don’t recommend their use by children, unless first consulting with the child’s healthcare practitioner.


Are your teas safe for pregnant or breastfeeding moms?

Not all herbs are right for everyone, and pregnancy and nursing require a little extra vigilance. If you’re pregnant or nursing, we recommend that you check in with your doctor or other healthcare practitioner before using any of our teas.


I take a medication – could it interact with the herbs in your tea?

We’re glad you’re exploring herbal teas, but you’re wise to be cautious. Some herbs are known to interact with prescription and over-the-counter medications. Please check the packaging for safety information, and if you’re taking medication, it’s always a good idea to check in with your doctor or pharmacist before using any herbal product.

 

About our Packaging


What are your bags made of?

Our compostable, non-GMO tea bags are made from sustainably harvested abacá (Musa textilis), also known as manila hemp, and FSC-certified wood pulp. The tea bags are naturally gluten-free and do not contain plastics. For more information, check out our article: What’s in Your Cup?


Are your tea bags bleached?

The tea bags are treated with an environmentally-friendly, non-toxic cleaning process that is free of bleach and other harmful chemicals. This process utilizes oxygen and peroxide and ensures the removal of plant resins remaining in the wood pulp fibers so that your tea bag is clean and doesn’t break apart.


Why are all your tea bags individually wrapped and sealed?

We’ve done our part to formulate high-quality teas – we want to make sure your tea is effective when you’re ready to brew it.

We pack each tea bag into a tamper-evident, oxygen and moisture barrier sealed overwrap, which prevents deterioration of components and is essential for preserving the stability of our herbal ingredients. Exposure to air, light and humidity has a negative impact on the quality of cut, dried herbs. The sealed teabag overwrap assures that the quality of the herbs remains intact until they reach the teacup, which is an important consideration when using teas for self-care.


Are your tea bag wrappers compostable/recyclable?

Currently, our tea bag wrappers contain a thin plastic lining and should be disposed of in the trash. As a company committed to waste reduction, we are actively looking for a more sustainable alternative. Unfortunately, current compostable overwrap technology does not provide adequate protection of our high-quality medicinal herbs to ensure the essential oils are preserved and the tea does what it is supposed to do. Please be assured that we are engaging the market to find a renewable solution that meets our quality standards.

 

Business Inquiries


Where can I purchase your teas locally?

To find retailers near you, check out our Store Locator. With this tool, you can look for a specific tea in your neighborhood. We’re available at most national retailers such as Target, Walmart, and Whole Foods, as well as your local natural food stores. If you’re unable to find the tea you’re looking for nearby, all of our products are available to be purchased through our website or Amazon.


I am interested in becoming a retailer of your products; how do I buy your teas at wholesale?

This could be the beginning of a beautiful relationship. We’d love to set up a partnership with you! We sell our teas at wholesale through distributors. For a list of the distributors for your region, please Contact Us.


I’d love to come and visit your facility. Do you offer tours?

Thanks for your interest in paying us a visit! Traditional Medicinals follows GMPs (Good Manufacturing Practices) which prohibit us from opening our Sebastopol, CA facility for public tours.


Do you offer coupons or discounts?

Thanks for your interest in our products! The best way to be advised about any offers is to sign up for our mailing list.

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